Free economy shipping on orders over R700Orders ship Mon–Fri in 0–3 business days
Temple Foods

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Frequently asked questions

Shipping

+What are the shipping options available?

Free shipping on orders over R700 within South Africa. Below R700, delivery is a flat R100. We ship within South Africa only. If you're outside South Africa, you can also find our products on Takealot.

+How long until my order ships?

Orders are processed Monday to Friday and ship in 0–3 business days from our Pretoria facility.

Payment methods

+How can I pay?

Credit/debit cards via Peach Payments, instant EFT and SnapScan via iKhokha, or manual EFT (bank transfer). All transactions are encrypted.

+How do I pay by EFT / bank transfer?

Choose "EFT / bank transfer" as your payment method at checkout. Once you place the order, our banking details appear on your order confirmation page and are also emailed to you. Make the transfer from your own bank, using the order reference shown so we can match your payment. As soon as it reflects in our account we confirm your order and ship it.

Product information

+What's in your products?

Active ingredients, named and dosed on every product page — and nothing inert. No microcrystalline cellulose, no magnesium stearate, no silicon dioxide, no stearic acid, no metals, no gluten, no wheat, no sugar, no lactose, no artificial colouring, no preservatives. Where a capsule needs a carrier, we use our Proprietary Herbal Boost — a base of fruit enzymes, warming botanicals and whole-food powders — instead of inert fillers.

+What is the Proprietary Herbal Boost on my label?

It's the functional herbal base that carries the active ingredient in our capsules — papaya and pineapple fruit enzymes, turmeric root, ginger root, black pepper, beetroot, apple cider vinegar powder, food-form magnesium and zinc, coconut MCT and a plant-source vitamin D3 from lichen. The industry norm is to fill that space with inert bulking agents like magnesium stearate or rice flour; we chose food instead. Every product page lists its exact amounts under Formula details, and the full story is at templefoods.co.za/blends/herbal-boost.

+Are your products blends or single ingredients?

Some are pure single-ingredient supplements; others are intentional blends. Our Ashwagandha, for example, is paired with Vitamin B5 to balance the adrenal effects. Every blend exists for a reason explained on the product page.

Returns & refunds

+Can I return a product?

Yes — unused, unopened items within 14 days of delivery. Opened supplements can't be returned for food-safety reasons. Email contactus@templefoods.co.za with your order number to start a return.

+What if my order arrives damaged?

Contact us within 48 hours with photos and we'll replace or refund immediately — no return needed.

Loyalty programme

+How does the loyalty programme work?

Earn 30 points when you sign up and 1 point per R1 spent on the website. Redeem at checkout: 20 points = R1 off, for up to 30% of your order. Points apply to full-price items only (not sale items or bundles) and can't be combined with a discount code. See the Loyalty page for full details.

Frequently Asked Questions | Temple Foods